Frequently Asked Questions

What can be treated by MDLIVE?
General Health
Cold & Flu
Ear Infections
Insect Bites
Joint Aches & Pains
Respiratory Infections
Sinus Infection
Skin Inflammations
Sore Throat
Sports Injuries
Urinary Tract Infection
Pediatric Care
Cold & Flu
Ear Infections
Pink Eye
VomitingAnd many more!
What is MDLIVE?
MDLIVE is a new health benefit which allows you to visit with local board-certified doctors by online video or phone at anytime, from practically anywhere. Our national network is available 24/7, including holidays to provide affordable quality care. MDLIVE physicians can diagnose, treat, and write prescriptions* for routine medical conditions.

Using MDLIVE avoids long waits and eliminates cost associated with unnecessary visits to the ER or Urgent Care. It provides access to a doctor when your family doctor is unavailable.

The doctor will see you now, from the convenience of home or office!

Can I use it for my children?
Yes. Children can use MDLIVE. However, either a parent or guardian must be available to participate in all consultations involving minors. faq-1
Who are our Doctors?
Our network includes practicing primary care, pediatrics, family and emergency medicine doctors who are licensed in the state where patients are located and have incorporated MDLIVE into their practice to provide, convenient access to quality care. faq-1
When to use MDLIVE?
-For non-emergency medical issues and questions
-During or after normal business hours, nights, weekends and holidays
-You live a significant distance from your primary care physician
-Your primary care physician is not available
-If you need a prescription or emergency refills*
-Traveling and need medical care

MDLIVE provides safe, secure and confidential medical advice and information. To safeguard the confidentiality of your medical information, please use a home computer or personal phone.

What about prescriptions?
With over 60,000 pharmacies available, your prescriptions are sent to your pharmacy of choice as soon as your consultation is over*.

IMPORTANT: MDLIVEphysicians will not issue prescriptions for substances controlled by the DEA, for non-therapeutic use, and/or those which may be harmful (potential for abuse or addiction).

Is it safe and private?
MDLIVE is compliant with HIPAA (Health Insurance Portability and Accountability Act) and will only share your information with your selected memberphysician and pharmacy. faq-1